Emergency HVAC in Southlake, TX
No cool on a 105°F day. No heat on a 25°F night. Gas smell at 2 AM. When HVAC fails, you need flat-rate, honest, fast response. $85 diagnostic, $250 after-hours, $0 overtime for Frosty Club members. Licensed TACLA126718E, EPA 608 Universal certified, family-owned since 2018.
Gas Smell or CO Alarm? Call 911 + Atmos Energy FIRST
Gas smell: Leave the house immediately. Do not flip switches or light matches. From outside, call Atmos Energy: 866-322-8667. Atmos will shut off the gas at the meter. CO alarm sounding: Leave immediately and call 911 from outside. Once safety services have cleared the house, call us at (469) 254-0548 for diagnostic and repair. We NEVER repair cracked heat exchangers — those require full furnace replacement only.
How Much Does Emergency HVAC Cost in Southlake?
Every emergency repair in Southlakeis flat-rate, quoted before we touch anything. No hourly charges, no surprise add-ons. $85 diagnostic during business hours (waived with repair), $250 after-hours service call (zero for Frosty Club Basic members). Here's what the most common emergency repairs cost.
| Service | Regular Price | Frosty Club Member |
|---|---|---|
| Diagnostic / service call (business hours)(Waived with repair) | $85 | $72.25 |
| After-hours service call($0 for Frosty Club Basic) | $250 | $212.50 |
| Capacitor replacement | $500 | $425 |
| Contactor replacement | $600 | $510 |
| Blower motor (standard) | $750 – $1,500 | $637.50 – $1,275 |
| Compressor replacement | $3,500 – $5,000 | $2,975 – $4,250 |
| Furnace ignitor | $400 | $340 |
| Gas valve replacement | $400 – $1,200 | $340 – $1,020 |
Frosty Club Eliminates the Overtime Charge
Basic ($99/yr):$0 after-hours surcharge + 10% off all repairs | Premium ($300/yr): $0 overtime + 15% off + $500 repair credit + 2 free tune-ups
A single after-hours emergency saves $165 vs regular pricing. Most members break even on their first call.
Join Frosty ClubWhat Counts as an HVAC Emergency in Southlake?
Some HVAC problems can wait until tomorrow. Others can't. Here's how I triage emergency calls in Southlake — and what to do in each case.
No cooling, 95°F+ summer
Real emergency when elderly, infants, or anyone with medical conditions is in the house. DFW summer heat kills. Move family to coolest room, run fans, stay hydrated, call us immediately.
No heat, below 35°F
Emergency for elderly, infants, and pipe-freeze risk. Usually ignitor, flame sensor, gas valve, or pressure switch. $400-$1,200 range. Same-visit fix when parts are in stock.
Gas smell
LIFE SAFETY. Leave the house immediately, call Atmos Energy 866-322-8667 from outside, then 911. Do not flip switches. Once gas is shut off, call us to diagnose the source and repair.
CO alarm sounding
LIFE SAFETY. Leave the house, call 911 from outside. Usually a cracked heat exchanger (full furnace replacement, we NEVER repair) or vent leak (repairable). Never run the furnace until cleared.
Water leaking from air handler
Clogged condensate drain triggered the safety switch — or the pan overflowed and water is dripping from the ceiling. Shut off the breaker. Call us. Drain clearing runs $350 ($297.50 members).
Electrical burning smell
Shut off the breaker immediately. Usually a failing contactor, blower motor, or wire connection. Do NOT run the system until we diagnose. Repair is $500-$1,500 range.
Why SouthlakeHomeowners Call Frosty's for Emergencies
Southlake emergency calls peak during three windows: the first 100°F+ stretch of summer (mid-June through July), the first hard freeze of winter (usually mid-December), and any thunderstorm that knocks capacitors out across the city. We're about 40 minutes from Southlake via Highway 114, so true emergency response is usually possible within 60-90 minutes for Frosty Club members and 2-4 hours for everyone else. No overtime charges for Premium members. Call (469) 254-0548 and a human answers — usually me or Mariafernanda directly. We don't use answering services that play phone tag with you for two hours while your house climbs to 88°F.
Here's what actually counts as an emergency worth a same-day call: AC fully down when it's 95°F+ and you have kids, pets, or elderly family in the house; heat fully down when it's below freezing; water pooling from the attic onto a ceiling (clogged condensate drain); burning smell or smoke from any part of the system; suspected gas leak (call 911 and gas company first); CO detector going off near the furnace. In Southlake's larger 4,000-7,000+ sqft homes with multiple zones, sometimes only one system is down — if the rest of the house is comfortable and the failed zone isn't a master bedroom, we can usually save you money by scheduling for the next morning at regular rates.
Emergency diagnostic is the same $85 flat rate as a scheduled call, waived with any repair. We do not charge emergency surcharges — flat-rate means flat-rate, no commission games. After-hours service (before 7 AM or after 8 PM) runs $250 for non-members, $212.50 for Frosty Club Basic members, and Premium members pay the regular $85 with no overtime. The phone number is (469) 254-0548 — that rings to Omar or Mariafernanda directly, not a call center. Southlake homeowners tell us regularly that not getting upsold during a stressful no-AC moment is the reason they called us back next time.
Neighborhoods we serve in Southlake: Southlake Town Square, Carillon, Timarron, Shady Oaks
Why Our Credentials Matter for Emergency HVAC
TACLA126718E
Texas HVAC Contractor License held by Mariafernanda Jacobo. Issued and regulated by the Texas Department of Licensing and Regulation.
EPA Combustion Safety
Per the U.S. EPA CO Safety Guide, cracked heat exchangers are a leading cause of residential CO poisoning. We NEVER repair — full replacement only.
DOE Emergency Preparedness
The U.S. Department of Energy recommends annual HVAC maintenance to prevent emergency breakdowns. Frosty Club Premium includes 2 tune-ups per year.
Learn more about our credentials on our About page or visit omar-jacobo.com.
Emergency HVAC FAQ for Southlake, TX
Do you offer 24/7 emergency HVAC in Southlake?
We offer emergency response during peak heat and cold seasons, and after-hours diagnostic/repair year-round. After-hours call (before 7 AM or after 8 PM) is $250 for non-members, $212.50 for Basic members, and waived to the regular $85 for Premium members. For truly overnight calls, we prioritize no-heat situations in freezes and no-AC situations over 95°F. Call (469) 254-0548.
What counts as an HVAC emergency in Southlake?
True emergencies: AC fully down over 95°F with vulnerable family members, heat fully down below freezing, water dripping from the ceiling (clogged condensate drain), burning smell or visible smoke, gas smell (call gas company first), or CO detector alarm near the furnace. In Southlake multi-zone homes, if only one zone is down and the rest of the house is comfortable, next-day service usually saves you money.
How fast can you get to Southlake in an emergency?
We're about 40 minutes from Southlake via Highway 114, so emergency response during business hours is typically within 60-90 minutes for Frosty Club members (priority scheduling) and 2-4 hours for non-members. After-hours response is usually within 2-3 hours. A human answers our phone — usually Omar or Mariafernanda directly.
Do you charge emergency surcharges in Southlake?
No. We're flat-rate, which means flat-rate. Diagnostic is $85 during business hours (waived with repair), and $250 after-hours ($212.50 for Basic members, $85 for Premium members). Repair prices don't change based on time of day — a capacitor is $500 at 2 PM or 2 AM. No commission incentive to invent additional problems.
My AC is leaking water onto my ceiling in Southlake — is this an emergency?
Yes, treat it as urgent. In Southlake's humid summers, a clogged condensate drain line is our #1 water-damage cause — and on the higher-end finishes common in Carillon and Timarron homes, drywall and flooring damage gets expensive fast. We clear the drain ($350, $297.50 for members) and install a float switch ($400) to prevent a repeat. Call (469) 254-0548.
Related Services & Resources
Southlake HVAC Emergency? Call Now.
Omar or Mariafernanda picks up directly — no call center, no commission scripts. 24/7 for true emergencies. We prioritize by health risk, not first-come-first-serve. Frosty Club members skip the queue automatically.
Written by Omar Jacobo, EPA 608 Universal Certified Lead Technician at Frosty's HVAC LLC. Licensed TACLA126718E.
Written by
Omar Jacobo
EPA 608 Certified Technician (#2396328) | Co-Owner, Frosty's HVAC LLC
Omar has been serving local homeowners since 2018. Learn more
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